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Taxi Transfer Booking Policy

This is the web site of www.airporttransferphuket.com is a airport transfer service based in Phuket Thailand. Our physical address is: 64/8 หมู่ที่ 8 ต.ฉลอง อ.เมืองภูเก็ต จ.ภูเก็ต
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
phone numbers
email addresses
Sensitive Information. We do not process sensitive information.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations: Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
The transfer of certain types of sensitive information such as financial information will only occur via a secure server connection, otherwise known as SSL. You can usually identify if your connection is secure in your web browser (e.g. via a padlock icon in the address bar). airporttransferphuket uses industry standard 256bit Thawte SSL certificate, and you can check the status of our SSL cert at any time by clicking on the padlock icon displayed in the header of our website.
Changes to this policy
airporttransferphuket.com may make changes to, or withdraw any part of, the privacy policy described here. You should visit this page in future to read the applicable privacy policy document. If you are concerned about how your information is used, you should check back at our website periodically, we will post the policy changes to our website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our website periodically.
You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us via booking@airporttransferphuket.com.
Reservation Procedure:
• Count number of traveler in team then enter www.airporttransferphuket.com for booking online.
• Any last minute bookings, please call +66 89 078 6220 at least 4 hours.
• The booking is fully confirmed and voucher will be issued after payment has been completed and receive of payment confirmation from PayPal or PAYSBUY.
Cancellation Policy:
• 20% of total paid amount is chargeable for any cancellation made more than 24 hours or longer.
• Fully charge for any cancellation made less than 24 hour prior arrival time or No Show.
Payment Policy:
• The first option to make payment to confirm your taxi transfer booking is Pay Pal.
Refund Policies;
• The refund has to be agreed by both seller and buyers only.
• Company will refund in case that cancellation is made with company acknowledment minimum 4 hours in advance before the appointmen time only.
• Refund will be required to PAYPAL within 24 hours after cancellation with refuns is agreed by both seller and buyers.
• The refund will take minimum 7-14 day or longer for the process depanding on type of bank and the countries of the credit card.
• The refund fee will be deducted from the paid amount at lease 3-5% as transaction fee everytime. By this, the total refund amount will be less of bank charge.
Security policy for using credit card.
• Our payment process is secured system. Company is unable to collect your credit card information and the payment will be made directly to PayPal only.
• Since company has no chance to see card information therefore personal information is guaranteed for best security protected.
Vehicle Capacity:
• For your best comfort and safety, there are maximum numbers of passengers for each type of vehicles. Should the number presented exceed the number stated on detail showing on website and voucher, we reserve the right to not carry the additional passengers.
Vehicle Type:
• We reserve the right to change vehicle type to be higher category as per our availability. Of course, the provided vehicle must be higher category.
Pricing Policy:
Our showing prices on website are included everything without additional charge. Please see inclusive list as follow;
• Fuel
• Fully comprehensive insurance
• Road usage tolls
• Parking fees
• All relevant taxes
• Qualified driver with friendly service
Additional service apart from above list is required to check for additional charge.
Our Responsibility:
• After our client acknowledge, accept our term and the payment has been completed, Airporttransferphuket.com, its agent and suppliers will provide transportation service with driver. To making arrangements for transportation and services shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any other company or person providing services included in this transfer.
Airporttransferphuket.com, its agent and suppliers will be responsible for issuing voucher and provide all transfer details, itineraries, with terms and conditions specified in taxi transfer information to our passengers.
• Specifically, Airporttransferphuket.com, its agents and suppliers accept no responsibility for any sickness, pilferage, labour disputes, machinery malfunction, government actions, acts of war or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
• We will put our effort to ensure that our taxi service will arrive on time. The company shall not be responsible or liable for any delay occur which happens beyond our control.